The Business Operations team plays a pivotal role between the expectations and demands of our customers and the day-to-day performance of our customers.
The team's objective is to achieve at least a 98% retention rate, which leads to customer satisfaction in BtoB and BtoC.
Our vocation: to be attentive, available, proactive and reactive in order to support and anticipate the needs of our clients on a daily basis!
But we are also guided by the performance of our activity; thus we do our utmost to communicate and make all the guests adhere to our innovative solution in order to boost consumption, to animate a calendar of events to boost our offer, to ensure the best forecasts on all our fridge stock to limit the waste rate to 15%, to propose additional services so that we no longer pass on the Foodles services.
The team consists of : - 2 operational departments made up of :
A counters department where we have:
1 counter director and 1 counter account manager who are responsible for coordinating the network of counter customers, supervising the teams of supervisors (4), managers (10) and Foodles officer (45) spread over the 24 counters, and consolidating this service in terms of food services, human resources, hygiene and quality processes.
A refrigeration division where we have a team whose role is to interface with the BtoB and BtoC with the aim of securing their customer portfolios by being a driving force behind proposals to increase turnover.
2 team leaders Account manager
7 account managers IDF
3 account managers based in the regions (Lyon, Marseille, Bordeaux)
1 public sector account manager
- 1 loyalty manager, who monitors the CRM tool, drives the loyalty strategy with AMs and participates in calls for tender for renewals.
- 1 onboarding coordinator, whose role is to anticipate and support the roll-out of new customers, from the pre-launch phase, in particular to coordinate technical visits, to the post-launch phase, in order to organise communication campaigns, including the launch, which we want to be as immersive and festive as possible.
- 1 counter project manager, who advises sales staff on the technical and organisational aspects of their offers. He is the main contact for external partners, such as design offices, architects and equipment suppliers, so as to deliver the most optimised and efficient packages possible.
We are also guided by strong values: benevolence, transparency, mutual help, respect and fairness, which we share within our team and with our customers.
We enjoy getting together regularly for festive occasions to share and celebrate our successes and brainstorm on where we need to improve!